Troubleshooting

"Test Connection" fails

• Make sure you copied the entire API key from Smartlead, with no extra spaces before or after
• Confirm the API key is still active in Smartlead under Settings → API Key — keys can be regenerated, which invalidates the old one
• Make sure your Smartlead account/subscription is active

I clicked Connect but nothing seems to be syncing

• Syncing only happens for new activity going forward — connecting the app does not import your historical campaign data. You'll start seeing Notes, Tasks, and List updates as new emails go out and leads respond
• Check that the campaigns you expect to sync are actually active and sending in Smartlead

A lead isn't showing up in Attio

• The integration matches leads by email address. If a lead's Attio record exists under a different or misspelled email, a new Person may be created instead of updating the existing one
• Make sure the campaign has actually sent that lead at least one email — People are only created on the first email sent

The Smartlead fields aren't visible on a Person record

• These fields are only added to the People object, not Companies
• If you don't see them, check that you're looking at the People object's fields (they may need to be added to your current view — this is a normal Attio record view setting, not something the integration controls)

I disconnected and reconnected, and now I'm not sure if it worked

• After reconnecting, click Test Connection again to confirm — you should see the green "Connected to Smartlead successfully" banner
• Reconnecting reuses your existing webhook where possible, so you won't end up with duplicate data

Still stuck?

Reach out to your Attio workspace admin or Smartlead support with details of what you're seeing — including whether the error appears when testing the connection, connecting, or after connecting.